FAQ

Q: My friend isn’t listed on the room reservation but she is attending Creative Escape® and staying in my room. Does that matter?

A: Yes, it matters. CE and the hotel need to know the name of every Creative Escape® guest staying at the hotel. If your guest isn’t registered, please escort her to the front desk and add her to your room. You will be asked to show I.D., so be prepared.

Q: Will there be enough rooms at the hotel for everyone at the event?

A: Yes, Creative Escape® blocks out the majority of guest rooms at the hotel. However, there are only 270 rooms with two double beds at the hotel and those rooms book quickly. The remainder of rooms include a king size bed.

Q: Can I get the discounted room rates before and after the event so I can stay longer?

A: Yes, the Sheraton Wild Horse Pass Resort and Spa is offering this great low rate between August 22 – 30, 2011.

Q: Does the hotel have sleeper beds (roll-away) available?

A: Yes, there are 20 sleeper beds available for rent at the hotel. Due to fire regulations, sleeper beds can only be used in a room with a king size bed.

Q: Does the hotel have a refrigerator in the guest room?

A: No, the hotel does not have refrigerators in the rooms, however, there are a limited number available for rent. Guests with medical needs requiring the use of refrigeration have the priority.

Q: Should I tip?

A: A portion of your room fee is going toward a housekeeping and bellman tip. However, all hotel service providers depend on tips, including: housekeeping, valets, bellman, and waiters. Because of the unusually large amount of stuff we haul around with us, if you request additional help from hotel staff or leave a mess behind please remember to tip.

Q: Is my family welcome to attend?

A: Although registered event attendees must be 16-years or older, feel free to bring the family along to enjoy the this beautiful resort. Absolutely no children or babies allowed in classrooms, meeting spaces, or dining rooms AT ANY TIME. Please make proper arrangements for the love, care, and safety of your children while attending Creative Escape®.

Q: What is the Arizona weather like in September?

A: It is still very hot but nearly all of the event is held indoors. The average high during August is 103 degrees and the average low is 79 with 1” of precipitation (it is the end of  the monsoon season). For an accurate weather forecast, visit www.weather.com. All hotel rooms and meeting rooms are air-conditioned…and as funny as it may seem, you might get a little chill while sitting inside.

Q: What type of clothes do I pack?

A: This weekend is all about comfort and relaxation. If it isn’t your favorite, don’t pack it! We expect to see lots of shorts and T-shirts. Event T-shirts will be available closer to the event. As you will soon discover…Arizona is very casual! Don’t forget to pack your swimsuit and cover-up.

Q: I have friends who live nearby, do I need to stay at the hotel?

A: Although you don’t have to stay at the hotel, we highly recommend it! The classes start early and finish late and there is so much to do in between. We think you will agree it is much more relaxing and convenient to stay on site. After all…this is the ultimate scrapbooking indulgence. You deserve it!

Q: A group of friends is traveling together, is there a way to arrange for adjoining rooms?

A: The hotel will do its best to accommodate all requests. When you register there will be an opportunity to tell us who you will be traveling with so that we can keep you together as much as possible. We understand that part of the fun is being with friends! Creative Escape has no control over room issues, please work directly with the hotel.

Q: A group of friends would like to be assigned to the same classes. Is that possible?

A: Yes. When you visit the website there is a place to join a group. You will be able to see the names of the other people in the group and the city they live. This information should help you make your choice. You can also change your mind and remove yourself from a group. We will not allow any group changes after August 1, 2011. Anyone who does not sign up for a specific group will be randomly assigned. If you are attending with a friend we cannot guarantee you will be placed together unless you both select the same group.

Q: Do you need volunteers?

A: No. We are using local volunteers who will be available for our Preview Day training before the event. All volunteers attend a two-day session to make the projects and be familiar with all the instructions during class. All of the volunteers are hand-selected in October of the year prior to the event. Many of our unbelievable volunteers have been with us going on 6 years!

Q: Can you accommodate special needs?

A: Yes, of course. There will be a place to enter dietary requests when registering for the event. If you have other special requests of the hotel, be sure to mention your needs when making your reservation. The Sheraton Wild Horse Pass Resort and Spa is in compliance with the Americans with Disabilities Act, and will do everything possible to meet your needs.

Q: Do I have to register on-line?

A: Yes, all registration must be completed on-line through Event Brite. Credit cards are required and will be processed at the time of registration. If the credit card is denied, the registration will cancel.

Q: Will you be mailing or emailing information to me about the event?

A: After your registration is complete, Creative Escape® will not be sending information directly to you. You are responsible for visiting the website to gather information about the event, supplies, sneak peeks, and other information. Creative Escape® does not participate, monitor, or supply information to any group, social networking, or website except its own: www.creativeescapeaz.com. All credible information can only be obtained directly through Creative Escape®. Please check in regularly.

Q: What if I forget scrapbooking supplies?

A:  When you run out of adhesive, need to buy the newest Heidi Swapp embellishment or want to load up on Bazzill Basics Paper — you won’t have to go far. Scrapbooks, Etc., one of the hottest stores on the west coast, has set up an on-site store that is open when you need it to be. Pick up cardstock, printed paper, embellishments, adhesive, albums, and other Creative Escape® merchandise, gifts for the family, books, and so much more… without ever leaving the property.

Q: How do I get everything back home?

A:  There will be tons of products and projects to get home and if you plan to do any shopping along the way, we suggest bringing along an extra, EMPTY suitcase. There will also be UPS shipping available from the event on Saturday so you can mail your clothes home. Regular shipping fees apply.